Utilities

Change of Banking for your Pre-authorized Payment Plan 

If you are participating in the Tax Installment Payment Plan (TIPP) and/or the Pre-authorized Utility Payment Plan (PUPP) and would like to change your banking information you need to inform us, in writing, of this change and provide a new void cheque or Pre-Authorized Debit (PAD) form from your bank. Download the change of banking form.

Account Holder Changes. 

It is the owners' responsibility to keep their contact information with the Town of Canmore current. You can find the Change of Mailing address form here.

Cancellations to your Pre-authorized Payment Plans

You can discontinue your pre-authorized payment plan(s) for your property tax and/or utility accounts by submitting a completed TIPP/PUPP Cancellation form.  If you are moving, please be sure to review the additional instructions on the 'Moving, Buying, or Selling a Property' page.

Recently Married or Divorced?

If the status of your name has changed, you must first register the change with the Alberta Land Titles office. The name(s) on your Town of Canmore tax and utility account will then be changed in due process.

Add an Authorized Agent to Manage the Account

As a property owner you may add a designated agent to your property tax and/or utility accounts.  This can be an individual who is not a property manager, such as a member of your family.  Alternatively, you can designate a property management company as an authorized agent to manage your account(s).  Download and complete the Authorized Agent - Individual or the Authorized Agent - Property Manager form and return it to the email as listed at the top of the form.

Visit the Utilities Consumer Advocate website to compare electricity and gas prices in your area, view historical rates, or get help resolving water and energy utility related issues.

A water meter is required for all water use in Canmore, including bulk water from a fire hydrant. As fire hydrants are connected to the Town’s potable water supply, it is crucial for public health and safety that proper operational procedures are followed. The following outlines what you can expect during the water meter rental process, and the sequential steps required.

Rental Process:

• Check Availability:
  • Email canmorelocates@EPCOR.com to confirm the availability of a water meter.
• Pay Security Deposit:
  • Submit the security deposit to the Town. ($850 in 2024)
  • Visit the Civic Center front desk to pay be cash, cheque, debit or credit card, or call 403.678.1500 to pay by credit card.
• Submit Documentation:
  • Download and complete the Hydrant Meter Rental Permit.
  • Send the digital copy of receipt showing payment of the security deposit along with the completed Hydrant Meter Rental Permit to canmorelocates@EPCOR.com
• On-Site Meeting:
  • EPCOR will arrange to meet with you on-site to provide the rented water meter and offer an orientation on proper hydrant and meter use.
• Post-Usage Procedure:
  • Once finished using the meter, contact canmorelocates@EPCOR.com
  • EPCOR will meet you on-site to inspect the meter and hydrant(s) used and record the total water consumption.
• Final Steps:
  • The Town will:
    • Issue a refund of the security deposit if the meter and hydrant(s) were undamaged.
    • Issue an invoice for water consumption.

Please adhere to these steps to ensure a smooth rental process.

Water to the Town is supplied by two main sources- a groundwater aquifer at Pumphouse 1 and the Rundle Forebay at Pumphouse 2.  Canmore also provides water to our neighbors in the MD of Bighorn. 

Canmore is serviced by a single wastewater treatment plant. The plant includes primary filtration, biological aerated filtration for secondary and tertiary treatment, and UV disinfection prior to discharging to the Bow River. 

Learn how you can help avoid sewer blockages and backups.