*We do not meter water and wastewater separately. You are charged on the amount of water consumed – that is, water coming into your home through your meter. The 2012 rate is $1.655/m3. Although not metered separately, water and wastewater charges are shown as separate items on the bills as a visual reminder that there are considerable costs involved in processing wastewater and returning it to the Bow River watershed in essentially the same condition as we received it.

Our drinking water comes from two sources – the Rundle fore bay or groundwater. With either source, the water is treated and undergoes a number of tests, meeting rigorous standards before it is dispensed into the water system. Treated wastewater must also meet rigorous standards before it is released as there are strict guidelines as to the quality of effluent. In addition, the disposal of biosolids, which are separated out of the wastewater, is strictly regulated and quite costly.

How are meter readings obtained?

Utility readings are obtained through a remote reading device located on the outside of the home.  As per the Utility Bylaw every home is required to have a remote reading device in order to ensure an accurate meter reading.  If a remote reading device has not been installed call EPCOR Water Services at 609-4782 for further information.

What if it’s not possible to install a remote reading device or a reading can not be taken?

In this case a meter reading tag will be left on your door and you will have to read the meter yourself and inform us of this by calling the phone number indicated on the tag.

If a meter reading tag has been left at your door, please call in your meter reading no later than the second last working day of the month in order for us to receive the information in time for that month’s billing.

A meter reading can be left at this number 24 hours a day – 403.609.4781.

Please provide your name, telephone and utility account number plus meter reading number.

How do I find my meter?

Water meters are always located inside the home (so they don’t freeze) and are usually located in a utility room near the hot water tank or water shut off valve for the home.

If an accurate meter reading cannot be obtained we will estimate your usage on your next utility bill.

It is the responsibility of the homeowner to ensure that the Town is able to get an accurate meter reading either by allowing unhindered access to the remote reading device or phoning in the meter reading on a regular basis.  Accurate meter readings allow the homeowner to be aware of their water consumption patterns and identify any leaks on a timely basis.

Homeowner’s are responsible for all water consumption even in the case of leaks.