911 Services

The Foot Hills Regional Emergency Services Commission has been contracted to provide: an enhanced 911 system, emergency medical and fire dispatch services to the town of Canmore. This system connects all 911 calls in the Canmore area to a dispatcher accredited with the Academy of Emergency Medical Dispatch 24 hours a day seven days a week.

Before you have to call 911:
There are a few things you can do to prepare before the emergency that make the response quicker and the event less stressful for you and your family.

Write down your address and telephone number and keep it by your phone.

Teach children in your house how and when to use 9-1-1.
Be prepared to answer the following questions:

Address you need the Police, Fire Department or Ambulance to go to? (not necessarily the address you are calling from)  
The telephone number you are calling from.
What is the problem?
Is the patient(s) conscious?
Is the patient(s) breathing?
What is the age of the patient?
What is the sex of the patient?
The number of patients/people requiring Police, Fire Department or Ambulance?

Once you call 9-1-1 for help,

REMAIN CALM. The dispatcher cannot get you the help you require if they are unable to understand what you are saying. Once you have given the information requested by the dispatcher (see above) you will be asked a few more questions related to the problem you are calling about. Please be aware that the Police, Fire Department or Ambulance is already on the way to your location. The Dispatcher will use the answers you give to determine how serious the patient is, and will send the appropriately trained personnel to your location.

Once these questions have been answered and the appropriate department is in route to your location, you will be given some instructions on how to help the patient before the Ambulance arrives or what to do before the Fire Department arrives.